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Terms of Service

Last updated: October 5, 2026

Welcome to WorkHalo. By accessing or using our service, you agree to these Terms of Service ("Terms"). Please read them carefully. If you don't agree, don't use the service.

1. Who These Terms Apply To

These Terms apply to anyone who uses WorkHalo, including:

  • Customers — businesses that subscribe to WorkHalo to manage their workforce.
  • Authorized users — managers and employees of those businesses who use the app on their employer's account.

If you are using WorkHalo as part of your job, your employer is the customer of record. Some sections of these Terms apply specifically to one role or the other, and we'll note that where it matters.

2. The Service

WorkHalo provides a workforce scheduling platform, including:

  • Schedule generation, publication, and editing
  • Shift swap and pickup workflows
  • Time-off requests and approvals
  • Availability tracking
  • Optional clock-in/clock-out with location verification
  • Push and email notifications, and one text message to an employee when a business adds them to its team schedule
  • Manager and employee mobile and web apps

We may add, remove, or change features from time to time. We'll give reasonable notice for material changes that affect customers.

3. Accounts

To use WorkHalo, you must have a valid account. Accounts are typically created by your employer (the customer). You are responsible for keeping your login credentials secure and for any activity that occurs under your account. If you suspect unauthorized use of your account, contact us immediately.

You can delete your account at any time from inside the app (Settings → Delete Account on mobile, or contact your manager/business owner on web).

4. Subscription, Pricing, and Billing

WorkHalo is offered as a paid subscription to businesses. Pricing is communicated to each customer in their service agreement or invoice. Unless otherwise agreed:

  • Subscription fees are billed monthly or annually in advance, in U.S. dollars.
  • An onboarding fee may apply per location, charged at the time of initial setup.
  • All fees are non-refundable except as required by law or as expressly stated in a written service agreement.
  • If a payment fails, we may suspend access to the service after reasonable notice.

Authorized users (managers and employees) do not pay anything to use WorkHalo — your employer covers the subscription. Nothing in WorkHalo is sold via in-app purchase to individual users.

5. What You Can and Can't Do

You agree to use WorkHalo only for lawful, intended purposes. Specifically, you agree NOT to:

  • Use WorkHalo to violate any law, regulation, or contractual obligation.
  • Attempt to access another business's data or another user's account.
  • Reverse-engineer, scrape, or build automated systems to extract data from WorkHalo at scale (beyond your normal use of the app).
  • Submit content that is harassing, defamatory, or violates someone else's privacy or intellectual property rights.
  • Interfere with the security or normal operation of the service (e.g., DDoS, exploitation of vulnerabilities, malware).
  • Resell, sublicense, or commercially redistribute the WorkHalo service without our written permission.

We may suspend or terminate access for violations. We'll generally try to give notice and a chance to fix the issue, except for serious violations where immediate action is necessary.

6. Your Data

You retain ownership of any data you put into WorkHalo (employee records, schedules, time-off requests, etc.). You grant us a limited license to use that data only for the purpose of operating the service for you. Our handling of personal information is described in our Privacy Policy.

You can export your data at any time on request. If you cancel your subscription, we will retain your data for 60 days to allow for re-activation, after which it will be deleted (except as required by law or your own retention policy).

7. Service Availability

We work hard to keep WorkHalo running smoothly, but we don't guarantee uninterrupted service. Planned maintenance will be announced in advance when possible. Unplanned outages may occasionally occur — we monitor the service 24/7 and respond quickly, but service-level guarantees are only made in writing in a separate enterprise agreement.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We don't guarantee that schedules generated by the service are perfect for your business needs, that the service will be free from errors, or that all data will be preserved indefinitely. You are responsible for reviewing schedules and shift assignments before publishing them to your team.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WORKHALO'S TOTAL CUMULATIVE LIABILITY UNDER OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU (OR YOUR EMPLOYER, IN THE CASE OF AUTHORIZED USERS) PAID TO US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT WILL WE BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions don't allow these limitations, so they may not apply to you. In those cases, our liability is limited to the maximum extent permitted by applicable law.

10. Indemnification

If you are a customer (a business using WorkHalo), you agree to defend and indemnify WorkHalo from any third-party claims arising from your use of the service in violation of these Terms, your authorized users' actions in violation of these Terms, or your business's underlying employment practices (e.g., if an employee sues you over a scheduling decision, that's between you and them).

11. Termination

You may stop using WorkHalo at any time by canceling your subscription (customers) or deleting your account (individual users). We may terminate your access if you materially violate these Terms or if we discontinue the service (in which case we'll give reasonable notice and a path to export your data).

Upon termination, the provisions that by their nature survive (Privacy, Disclaimers, Limitation of Liability, Indemnification, Governing Law) will continue to apply.

12. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we'll notify you by email and post a notice in the app at least 30 days before the changes take effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law principles. Any dispute arising under or related to these Terms shall be resolved in the state or federal courts located in San Diego County, California, unless otherwise agreed in writing in a separate service agreement.

Before filing a formal dispute, the parties agree to attempt to resolve the matter in good faith by direct communication for at least 30 days.

14. Miscellaneous

These Terms (together with the Privacy Policy and any separate written service agreement) constitute the entire agreement between you and WorkHalo regarding the service. If any provision is found to be unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right or provision is not a waiver of that right or provision.

15. SMS Communications

When a business adds you to its team schedule, WorkHalo may send you one transactional text message telling you which business added you and where to get the WorkHalo app. It is sent only after your manager confirms, on the form that adds you, that you agreed to receive it. We do not send marketing texts.

You may opt out at any time by replying STOP to the message; reply HELP for help. Message frequency is one text per team invitation. Message and data rates may apply. WorkHalo and its messaging provider (Twilio) are not liable for delays, undelivered messages, or charges imposed by your wireless carrier.

16. Contact

Questions about these Terms? Contact us:

WorkHalo
Email: devin@workhalo.app
Web: https://workhalo.app

These Terms of Service are provided in good faith. They are not a substitute for legal advice; for questions about your specific situation, consult a qualified attorney.